General

What is your turnaround time?

Each order is typically laser engraved and shipped out to you within 5-7 business days. Often times this is quicker. The months of November and December are our busiest, so the turnaround time during this season may be a little bit longer.

Do you accept returns or exchanges?

Customer happiness is our top priority. If for any reason you are not completely happy with your product, please contact us. We will do everything we can to make things right.

How do I reach out to you?

You can fill out the form in the “contact us” section of our website or send us an email at becky@treasurednestdesigns.com

Custom

Are you able to create a custom piece?

Yes, of course! Simply reach out to us and we can work through all the details.

Are you able to engrave my logo?

Absolutely! Please send your logo in black and white and in either PNG or SVG format.

Wholesale

How do I go about purchasing wholesale?

Just send us an email and we can discuss all the details.

Shipping

Where do you ship?

At this time, we only ship within the United States.

Do you offer local pick up?

Yes, local pick up is available in Weymouth, MA. Select the “local pick-up” option at checkout. When your order is ready, we will send you an e-mail with the pick-up address and instructions.

Boards

Why is the wood on my piece different from the photo on the website?

Wood is a natural material and like everything in nature, no two pieces are exactly alike. The wood color and wood grain are all one of a kind. Some pieces have striations in the grain, some have knots, some have darker spots. All of these qualities make each piece beautifully unique.

Why is the engraving on my piece darker or lighter than the photo on the website?

Each piece of wood has unique characteristics, making the engraving a little bit different. Some areas on the wood may burn darker and some may burn lighter. This just adds to the beauty of your piece.

How should I care for my board?

Hand wash boards with warm, soapy water. Stand up to air-dry. Please do not place boards in the dishwasher or let soak in the sink for a long period of time. You can apply a food-grade board oil to the surface of the wood.